Chapter 2: How to Communicate Effectively
Words have power. When you speak with empathy, your words help someone feel understood and cared for — not judged or criticized.
You made it to Chapter 2! In Chapter 1, we learned how to just be there and listen. Now, let’s talk about how to use your own words to show empathy — to make sure the person knows you truly understand and care.
Sometimes, it’s not enough to just be silent or nod. The words you choose can make a big difference. When someone shares something difficult, your goal is to reflect their feelings back in a way that feels warm and genuine.
Instead of jumping to advice or trying to fix things, say things that show you get it, like:
“That sounds really hard. I’m sorry you’re going through this.”
“It makes sense you’d feel that way.”
“I can’t imagine exactly how you feel, but I’m here for you.”
“Thanks for trusting me with this.”
Remember to keep it about them, not you
A common mistake is turning the conversation toward your own experiences — maybe to “relate” or make it about connection. While it’s okay to share a little sometimes, too much focus on yourself can make them feel unseen.
So, instead of saying:
“I went through something like that too...”
Try something like:
“That reminds me how tough things can get. What you’re feeling is completely valid.”